Guaranteed On-Site in Under 90 Minutes

An AC Failure Is A Business Failure

In Singapore’s climate, a critical air conditioning failure isn’t just an inconvenience; it triggers a cascade of severe and compounding consequences that can cripple your entire operation.

Catastrophic Business Disruption

A sudden breakdown brings an immediate halt to your business. For a restaurant, it means an uninhabitable dining room and a dangerously hot kitchen. For a retail store, it means customers leaving in droves. For an office, it means a complete stop to workforce productivity. It’s the ultimate nightmare scenario for any operations manager.

Massive and Compounding Revenue Loss

Every single hour of downtime translates directly into quantifiable financial loss. This includes lost sales from walk-outs, abandoned transactions, and the direct cost of spoiled inventory. For high-risk industries, the losses can be astronomical, turning a technical fault into a major financial event.

Immediate Safety and Health Hazards

A non-functional air conditioner quickly creates an unsafe work environment. It poses serious risks of heat stress and dehydration for your staff, especially in kitchens or warehouses. For F&B establishments, rising temperatures can accelerate food spoilage and introduce contamination risks, jeopardizing your SFA license.

Irreversible Mission Critical Asset Damage

For any modern business, the server room is the nerve center. A cooling failure in this environment is a mission-critical emergency that can lead to rapid overheating, causing permanent hardware damage, catastrophic data loss, and downtime costs that can reach into the millions.

Our Specialist Emergency Advantage

In a crisis, the choice of service provider is critical. A generalist with a call-forwarding number is a gamble. A true emergency specialist is a guarantee. Our entire operation is built for speed, competence, and first-visit resolution.

True 24/7 Professional Dispatch

Unlike competitors who list standard office hours, our 24/7 dispatch center is professionally managed around the clock. A trained operator will answer your call immediately, triage your emergency, and dispatch the nearest qualified technician from our managed fleet. This is not a passive answering service; it’s an active crisis management operation.

First Visit Fix Capability

The value of an emergency service is measured by its ability to solve the problem on the first visit. Our service vans are mobile warehouses, pre-stocked with the most common commercial-grade failure parts to maximize the chance of an immediate fix. Our standard inventory includes:

• Electrical Components: Capacitors, contactors, fuses.
• Mechanical Components: Blower motors, fan motors, and fan blades.
• System Components: Condensate pumps, thermostats, and expansion valves.

Multi System Triage Expertise

Our emergency technicians are not just trained; they are pressure-tested. They possess the specialized skill to rapidly and accurately diagnose any type of commercial system, including Cassette, Ducted, VRV/VRF, and AHUs, to minimize your business disruption.

Guaranteed Business Continuity Solutions

In the event of a catastrophic failure (e.g., a burnt-out compressor) where a part must be ordered, we don’t leave you helpless. We are the only emergency service to offer the deployment of commercial-grade portable air conditioners as an immediate stop-gap solution, ensuring your business can remain operational.

The Rapid Response Program

Our emergency service is a premium, bundled program designed to provide clarity and peace of mind during a high-stress event.

• A Guaranteed On-Site Response Time SLA: We formalize our headline promise of “Under 90 Minutes” into a Service Level Agreement. This transforms a marketing claim into a contractual commitment, giving you absolute certainty.
• Transparent Diagnostic and Call-Out Pricing: We eliminate the anxiety of unpredictable costs. Our program features an upfront, flat-rate fee for the emergency call-out and initial diagnosis, so you know the costs before we even begin work.
• A Post-Repair System Health Check: After resolving the immediate crisis, our technician performs a complimentary health check on your system to identify other imminent failure points, helping to prevent a repeat failure.

Our Unshakeable On Time Guarantee

We financially back our core promise of speed, because we know every minute counts.

Our ‘On-Time, Every Time’ Emergency Guarantee: We will be on-site within our promised 90-minute timeframe. If we are late for your emergency call for any reason, your diagnostic fee is waived.

Verifiable Trust Under Pressure

In an emergency, you need a partner with verifiable competence, operational readiness, and full compliance.

Complete Operational Transparency

We believe in showing, not just telling. Our operational readiness is demonstrated through our professional 24/7 dispatch center, our fleet of clearly branded and fully-stocked service vans, and our team of uniformed, expert technicians. We have the infrastructure to support our promises.

A Proven Commercial Track Record

We are the trusted emergency partner for businesses across Singapore’s most demanding, high-urgency sectors.

Mandatory Certifications and Insurance

For corporate clients, safety and risk mitigation are non-negotiable.

• bizSAFE Certified: Before choosing any vendor always consider bizSAFE certification from the Ministry of Manpower (MOM). This is an assurance that you are dealing  a legitimate, compliant, and serious entity, pre-qualified to operate safely on your premises.
• Fully Insured: We are fully insured for all on-site work, including comprehensive public liability insurance, removing all risk and giving you complete financial protection.

The Compounding Cost of Delay

Every hour you wait is an hour of compounding financial loss and escalating technical risk. Making an immediate call is the only logical course of action.

The Financial Bleed Rate Per Hour

How a Small Problem Cascades to Catastrophe

A simple failure, like a seized fan motor, is a relatively minor repair. However, your system’s compressor—the multi-thousand-dollar ‘heart’ of your system—will continue to try and run without the critical cooling from the fan. This causes it to rapidly overheat, leading to internal damage and “compressor burnout.” A minor issue that could have been fixed in under an hour has now cascaded into a catastrophic failure.

Frequently Asked Questions

Q: What is your actual on-site arrival time guarantee?
A: Our contractually-backed SLA for emergency calls is under 90 minutes. If we are late for any reason, your diagnostic fee is waived, as per our ‘On-Time, Every Time’ Guarantee.

Q: Do you really operate on Sundays and Public Holidays?
A: Yes. Our 24/7/365 promise is absolute. Our professional dispatch center and on-call technical teams are fully operational every day of the year, including weekends and all public holidays.

Q: What happens if you can’t fix it on the first visit?
A: While our stocked vans give us a high first-visit fix rate, in the event of a major component failure, we can deploy commercial-grade portable air conditioners to provide temporary cooling and keep your business operational.

Q: Are you certified to work on our corporate premises?
A: Yes. We are certified, fully insured, and our technicians are trained to operate professionally and safely in all commercial environments, from retail floors to data centers.

Stop the Crisis. Restore Your Operations.

Don’t let an aircon failure shut down your business. Call the 24/7 specialists with the guaranteed response time, the stocked vans, and the expertise to solve your problem now.